Blog / Should I buy my Microsoft Dynamics 365 Business Central system from my IT provider?

Should I buy my Microsoft Dynamics 365 Business Central system from my IT provider?

Successful Business Central implementation requires business analysis skills and experience


These days it seems you can buy an accounting system from the neighborhood grocer, although it would probably be an entry level version in their Office Supplies aisle. This article is about Microsoft’s policy of allowing virtually any partner to sell Microsoft Dynamics 365 Business Central, even if they don’t have an accountant or business consultant on staff.

Most organizations have an existing relationship with an IT firm to support their infrastructure support. With Business Central now being available on the Cloud and only a click away without needing new servers, it can be tempting to purchase your accounting system from the same place as your Office 365 and IT services. I may be biased (especially as the CEO of an organization 100% committed to Business Central), but I don’t think this is a good idea.


Blank stares are the last thing your unique Business Central system setup needs

We are currently working with a Business Central prospect in a small city who knows of a local IT shop that also sells Business Central. When asked if they could implement the manufacturing module, the IT shop’s response was, “We could probably do that.”

The success rate on implementing manufacturing is less than 50% (in larger tier 1 implementations). Your IT people may be very good at what they do, but ask them about bills of materials, production orders, work centers, and material resource planning (MRP), and you will probably get some blank stares. Most mid-market accounting projects aren’t as complicated as a manufacturing installation, but the average implementation still takes three to six months, can cost $100,000 or more, and involves hundreds of hours of work by both the internal and external teams.

There are myriads of setup options to get the most benefit out of your system and customizations may be required. By and large, IT firms do not have the ability to develop customizations or even reports for a mid-market accounting/ERP system. To implement Business Central successfully requires business analysis skills to match the system to the business processes, something not required for IT.

The other side of this coin is that Microsoft accounting/ERP partners are now able to sell Office 365 and managed services products. These days with cloud servers and integrated products, customers can easily run any database in the cloud including email, SharePoint, and accounting.  It is much easier for an ERP partner to provide support for other cloud products.


Everything you need in one place

Our technical staff are easily able to provide the necessary configuration and support services to support Office 365, Exchange, and SQL Azure in the cloud. Something to think about. We can take care of your most complex requirements so that you can have everything you need in one place. You see, we know what to do with those databases and the data you need to run your business, which is the entire point of having an accounting/ERP system in the first place.

Contact us here for more information on our combined offerings for Microsoft Dynamics 365 Business Central, Office 365, and Managed IT Cloud Services.


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