We believe the road to success for us and our customers is NOT to be a “jack of all trades”
In line with that belief, we choose to support only one of Microsoft’s accounting and ERP products, Microsoft Dynamics NAV.
All of our people know and love Dynamics NAV and Dynamics 365
We’re passionate about Dynamics NAV and its sister product, Dynamics 365. Their flexibility and superior design allow us to sit down with clients and craft unique, cost-effective solutions that result in competitive advantage and processing efficiencies.
Whether it’s a new system or an upgrade, we’re ready to help you out. The team at Open Door Technology includes an experienced mix of business and information technology professionals. Their many years of experience enable them to successfully implement and support business solutions for a wide variety of organizations.
If you are looking for price certainty, ask about our package prices for implementation and upgrade projects. We also have very affordable support plans for both Dynamics NAV and Dynamics 365.
Services We Offer
Business Process Review
Failure to properly identify business requirements when implementing a new system is typically the biggest reason why projects fail to reach the objectives of on time, on budget, on spec. Without clearly identifying and documenting the requirements, it is almost impossible to control the scope of the project and, as a result, the costs often escalate beyond the original budget.
Open Door Technology coordinates a proper business process review or BPR, which can provide a functional direction for the implementation of your project. This is a proven and effective method that provides cost assurance and results in meeting essential deadlines.
After defining the requirements and completing the Business Process Review (BPR), the design process starts in earnest. The BPR will identify current processes, manual or automated, and any desired changes that have been identified to date.
The analyst will review each functional area of the business and identify opportunities for improvement to gain efficiencies and a competitive advantage, although this process is not to be confused with a full-blown re-engineering project.
Whenever we get the opportunity to utilize our prior experience, we will advance that knowledge to the client for the purposes of creating a design for the new system.
One of the greatest strengths of Microsoft Dynamics® NAV is the development toolkit. Instead of taking a programming language and trying to create all of the functionality contained in a typical ERP business software system, the original designers of the project created a toolkit that could be used to efficiently and rapidly develop the necessary functionality.
After Microsoft acquired Dynamics NAV, or Navision, as it was known as at that time, it grew to become the most popular mid-market package in the world with over 3,000,000 users. A great deal of this success was due to the development toolkit which offered significant advantages in performance, stability, and flexibility.
After the project has gone live, clients usually require some degree of ongoing support for the new system, particularly for the first three months. Open Door Technology staff are available for onsite and remote assistance.
The use of state of the art support tools such as GoToAssist allow “hands on” support to be provided from any location where there is Internet access. Many clients provide remote access through the use of Citrix or Terminal Server, which acts as a reliable and low-cost means of allowing our staff to review and fix problems, as well as provide remote instruction.
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