Enhance Jobs with Service Tickets, Field Service, and Maintenance

Set up scheduled maintenance, perform return inspections, track equipment repair history, manage service budgets, and more with ODT Service.

For Over 30 Years, Clients Have Trusted Open Door to Fuel Their Success with Technology:

Flexible Equipment Management Software That Streamlines Service Delivery

ODT Service is an equipment service management software, and a fully integrated app built for Dynamics 365 Business Central that handles repairs and manages ongoing planned maintenance. It is the ideal solution for equipment rental and oilfield service companies, with essential functionality including service unit tracking, service templates, service checklists, service quotes, and internal/external service ticketing.

So, how does it work? ODT Service extends the power of Microsoft’s powerful and flexible jobs module by adding its advanced service capabilities to the Business Manager and Order Processor role centers, which provides you with a service-focused interface that works from one database.

Highly Configurable Equipment Servicing for Business Central

Schedule maintenance, track equipment, create detailed maintenance templates by equipment type, manage service budgets, and integrate to timesheets with ODT Service app. Easy to use and quick to deploy, ODT Service is designed to simplify and streamline the way service companies handle internal and external equipment servicing in Business Central.

How to Boost Rental Profits

Get 8 practical tips and tools on how to increase equipment rental profitability today.

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Key Product Features in ODT Service

Improve the lives of your front line staff and service technicians with the right tools for the job. Here’s how:

Service Tickets

Service Tickets

Create and modify service work in a simple work order format.

Flexible Service Templates

Flexible Service Templates

Create multi-level service templates by equipment type.

Budgeted Costs

Budgeted Costs

Compare actual costs to budgeted template costs.

Equipment Tracking

Equipment Tracking

Complete service history for all service units with links to service tickets.

Planned Maintenance

Planned Maintenance

Manage maintenance plans with configurable interval types.

Connected to Rentals

Connected to Rentals

The service app can optionally be connected to the ODT Rental App.

Compare Top Equipment Service and Rental Software Solutions

Evaluating the right equipment service system for your business starts with gathering knowledge of what’s available. Get a complete breakdown of the top 6 business management software solutions for the equipment service and rental industry.

ODT Service FAQ

What is ODT Service?

ODT Service is a flexible equipment service management solution built for Microsoft Dynamics 365 Business Central. It includes advanced service functionality to handle equipment repairs, service operations, inspections, budgets, and planned maintenance from anywhere.  

Download the full brochure here 

What features does ODT Service include?

ODT Service is fully integrated Business Central cloud application designed to manage repairs and maintenance for equipment rental and service organizations. Leveraging Microsoft’s job module, ODT Service delivers the following advanced service capabilities:  

  • Real-Time Service Ticketing 
  • Customizable Service Templates 
  • Equipment Repair History  
  • Service Budgets 
  • Scheduled Maintenance 
  • Mobile Accessibility  

To see all the ODT Service features available, book a personalized demo here 

Why choose ODT Service over other equipment service management solutions?

The fastest, easiest way to simplify service delivery, provide a better customer experience, and increase margins is to invest in a service management solution built to work seamlessly inside the trusted Microsoft Dynamics 365 Business Central platform. The other advantage of selecting ODT Service for your unique equipment service needs is the fact that it can be used in tandem with ODT Rentals, our all-in-one equipment rental management solution.    

But before you make any decisions, it’s helpful to do your research and identify your goals, budget, and requirements. Compare other top business management solutions for the equipment rental and service industry here.   

What types of equipment service organizations use ODT Service to manage their operations?

ODT Service is currently used by a diverse selection of equipment rental and service organizations in industries like heavy equipment, construction, medical, oilfield service, audio/visual rental, mat rental, dealerships, large event rental, and other specialized rental markets.  

For example, ProSource Machinery uses ODT Rentals and ODT Service to optimize their heavy equipment rental operations and reduce costs.  

Explore our client stories to learn more practical, real-life applications of equipment service and rental organizations leveraging ODT Service to improve operational efficiency.   

How much does ODT Service cost to implement and support?

Contact Open Door Technology for a personalized quote today. In 30-minutes or less we can evaluate your unique business needs, number of users, and timelines to provide an accurate estimate. 

Why partner with Open Door Technology for your rental equipment service and rental software?

People come to Open Door Technology seeking an innovative, knowledgeable partner they can approach and rely on. We offer an unrivaled combination of rental and service process management knowledge and functional expertise to deliver maximum results and the best value.  

Service and rental companies who partner with us can eliminate the overhead and burden of disconnected systems so they can streamline efficiencies, improve margins, bolster the bottom line, and continue to grow in their highly competitive markets.