Lead Advisor (Business Central Lead Implementer)

The Lead Advisor (Business Central Lead Implementer) is responsible for delivering end-to-end Microsoft Dynamics 365 Business Central implementations with a focus on quality, consistency, and client success. This role leads the solution deployment process — from solution confirmation/requirements gathering and configuration to user training and go-live — ensuring that projects are delivered on time and aligned with client goals. 

As a key member of the delivery team, the Implementations Lead serves as a trusted advisor to clients, a mentor to delivery team members, and a bridge between client's needs and project execution. This role requires strong product knowledge, project ownership, and the ability to manage multiple moving parts while keeping the client experience front and center.

Key Responsibilities

• Lead Business Central Deployment
  Manage the full lifecycle of implementations including solution confirmation, configuration, testing, training (workshops), and go-live.
• Client Requirements & Solutions
  Conduct workshops with clients to understand business processes, gather requirements, and translate them into a scalable solution design.
• Configure & Test the Solution
  Build and validate configurations based on approved solution design, ensuring functionality aligns with business requirements.
• Client Communication & Relationship Management
  Serve as the main point of contact for clients throughout the implementation, maintaining clear, professional communication and managing expectations.
• Coordinate with Internal Teams
  Collaborate with developers, project coordinators, and support teams to ensure project deliverables are aligned and on track.
• Train & Support Users
  Deliver tailored workshops to end users and administrators to ensure a confident and successful adoption of the solution.
• Mentor Team Members
  Guide and support team members by providing feedback and
  sharing implementation best practices.
• Contribute to Process Improvement
  Recommend and implement improvements to internal delivery processes, documentation, and reusable templates or tools.
• Escalations Support

Handle team ticketing escalations as needed. 

Experience & Qualifications

• Experience
  5+ years of hands-on experience with Microsoft Dynamics 365 Business Central (or Dynamics NAV), including full-cycle ERP implementations.
• Functional Expertise
  Deep understanding of core modules such as Finance, Sales, Purchasing, and Inventory. Experience with manufacturing, service, or rental functional areas/apps or industry is an asset.
• Implementation Skills
  Skilled in facilitating workshops, documenting requirements, configuring systems, and managing go-lives with a fast-paced
  implementation timeline. 
• Communication & Leadership
  Strong communication and interpersonal skills, with the ability to lead client meetings, guide internal teams, and manage multiple priorities.
• Tools & Methodology
  Proficient with project management and collaboration tools (e.g., Microsoft Teams, Planner, DevOps). Familiarity with Business Central extensions and partner apps. Power Platform knowledge is a plus.
• Certifications (preferred)
  Microsoft Dynamics 365 Business Central Functional Consultant Associate.